Jessica Tyler was promoted to president of American Airlines Cargo and vice president of Airport Excellence in June 2020.
Tyler is the first female president in the 75-year history of American’s Cargo division. In this role, she leads the teams responsible for the success of the airline’s cargo business and delivering operational and customer service excellence for both Airports and Cargo. She reports to Jim Butler, senior vice president of Airport Operations and Cargo.
Tyler previously served as managing director of Strategy and Development for American Airlines Cargo. She replaced Rick Elieson, who was recently named vice president of Loyalty, overseeing the AAdvantage loyalty program.
“Jessica recently led our largest-ever investment in Cargo, which updated and consolidated more than 90 legacy IT systems into fewer than 10, and was just one of several large-scale modernization and change initiatives she has overseen,” said Butler. “Her experience and leadership in developing teams that achieve customer-focused success make her the right leader for the Airports and Cargo team in this challenging climate.” The Cargo and Airport Operations teams will retain separate functions but will beneöt from the blending of the talent and expertise of the two teams in multiple areas, including strategy, policy and procedures, training, automation, and innovation.
Tyler holds a doctoral degree and an MBA from Texas Christian University, as well as a degree in mathematics from Vanderbilt University.